Refund policy

At Unity Threadz , we strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please review our return and refund policy below.

### Returns

**Eligibility:**

- Items must be returned within 30 days from the date of purchase.

- Items must be unworn, unwashed, and in their original condition with all tags attached.

- Items marked as "Final Sale" cannot be returned or exchanged.

**Process:**

1. Contact our customer service team at unitythreads2024@gmail.com to initiate a return. Please include your order number and the reason for the return.

2. Once your return is authorized, you will receive a return shipping label.

3. Pack the items securely in the original packaging, if possible. Include the original packing slip and attach the return shipping label to the package.

4. Drop off the package at any authorized shipping location.

**Shipping Costs:**

- Return shipping costs are the responsibility of the customer unless the return is due to a defective product or a shipping error on our part.

### Refunds

**Processing Time:**

- Once we receive your returned items, we will inspect them to ensure they meet our return policy criteria.

- If your return is approved, we will process your refund to the original method of payment within 10 business days.

**Refund Amount:**

- The refund will include the cost of the returned items and applicable taxes, excluding original shipping charges.

- If you received a discount or promotion on your order, the refund will reflect the amount you paid, not the full retail price.

**Exchanges:**

- We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

### Non-Returnable Items

**The following items are not eligible for return or refund:**

- Items marked as "Final Sale"

- Gift cards

- Underwear and swimwear (for hygiene reasons)

- Customized or personalized items

### Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or issue a full refund, including shipping costs.

### Contact Us

If you have any questions about our return and refund policy, please contact us at:

Email: unitythreads2024@gmail.com

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We appreciate your business and are committed to providing you with the best customer service experience. Thank you for shopping with Unity Threadz.